Frequently Asked Questions
Everything you need to know about our handcrafted evergreens.
How long will my fresh wreath or centerpiece last?
With proper care, our fresh evergreens typically last between 4 to 6 weeks indoors and even longer in cooler outdoor climates. We recommend misting the back of your greenery every few days to maintain freshness.
Can I schedule a specific delivery date for my order?
Yes, during the checkout process, you can select a preferred delivery week to ensure your holiday decor arrives exactly when you need it for your celebrations.
Do you offer free shipping on your products?
We offer free ground shipping to all locations within the contiguous United States. Please note that expedited shipping options are available for an additional fee.
Are your products made from real evergreens?
Absolutely. Every wreath, garland, and centerpiece is handcrafted using live, sustainably harvested evergreens from the Pacific Northwest, ensuring a natural look and fragrance.
What is your return policy if I am not satisfied?
We take great pride in our craftsmanship. If your order arrives damaged or does not meet your expectations, please contact our customer service team within 48 hours of delivery for a replacement or refund.
Can I include a personalized gift message?
Yes, you can add a custom gift message to any order for no additional charge. The message will be printed on a beautiful gift card and included inside the box.